At BackBliss, we are committed to ensuring that our customers are completely satisfied with their purchases. As the inventor of our products, I, Caroline Wagstaff, want to personally assure you that your satisfaction is my top priority. That’s why I have created a simple and straightforward refund and returns policy for your convenience.
One of the ways in which I ensure customer satisfaction is by adhering to the UK’s Distance Selling Regulations. These regulations give you certain rights when shopping from a distance, including the freedom to cancel your order anytime from the moment you place it until seven working days after you receive it. If you decide you don’t want the product after you’ve received it, no problem! As long as the product is new and unused, you can return it within 14 days for a full refund. Plus, if the return is due to our error or if you received an incorrect or defective item, I’ll even cover the return shipping costs. All you have to do is make sure to return it intact and in its original travel pouch, but please get in touch with me via a quick email or Whatsapp (through the link below) before returning any item, so between us we can decide the best course of action to suit your individual situation.
I understand that sometimes you may change your mind about a purchase after using it for a while. That’s why I offer a 30-day satisfaction guarantee. If for any reason you are not completely satisfied with your purchase within 30 days of receipt, I am more than happy to offer you a full refund, even if you have used the product. Just pop me a quick email or Whatsapp with your order details and I will process your refund.
It’s worth noting that certain items like our BackBliss product range as health and personal care items are non-returnable. In this instance, I may ask you to send me a photo of any defective products or parts of the product. However, in most cases, I will take your word for any unhappiness or disappointment you have experienced when using the product. This is a totally unique way of handling customers’ concerns and I can do this because BackBliss is my invention and my company and I make all the decisions. I seriously doubt that you will find any other company where you can speak or contact the product’s inventor or owner so easily.
Refunds will be processed and a credit will automatically be applied to your credit card or original method of payment. However, in the unlikely event that you have not received your refund, please contact me at hello@backbliss.com and I will resolve the issue as soon as possible.
If you received a product as a gift, we will offer you a gift credit for the value of your item or send a refund to the gift giver, depending on the circumstances of the purchase.
Please note that you will be responsible for paying the shipping costs for returning your item if you simply don’t want it anymore and it is recommended that you use a trackable shipping service as I do not guarantee receipt of returned items.
If you have any further questions or concerns, please don’t hesitate to contact me. I am always here to help you and I really do appreciate your business.
Thank you for choosing BackBliss!
Caroline, Inventor of BackBliss