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Privacy Policy for Prism Innovations Limited t/a BackBliss

1. Introduction

Welcome to the privacy policy for Prism Innovations Limited, t/a BackBliss. We are committed to protecting the privacy of our customers and users of our website. This privacy policy explains how we collect, use, and share personal data when you visit our website or use our products.

We encourage you to read this privacy policy carefully, as it contains important information about your rights and how we use your personal data. By using our website you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and sharing of your personal data as described herein.

If you have any questions or concerns about our privacy practices, please contact us using the information provided in the “How to Contact Us” section of this policy.

2. What personal data do we collect?

At Prism Innovations Limited, t/a BackBliss, we collect personal data to provide you with the best possible products. The personal data we collect may include:

  • Personal identification information, such as your name, email address, postal address, and phone number
  • Financial information, such as payment method and billing information
  • Demographic information, such as age, gender, and interests
  • Device information, such as IP address, browser type, and device type
  • Usage data, such as information about how you interact with our website

We collect personal data in a number of ways, including:

  • When you create an account with us or place an order through our website or app
  • When you communicate with us through email, phone, or social media
  • When you participate in surveys or contests
  • When you visit our website or use our services, we may also collect data through cookies and similar technologies

We may also collect personal data from third parties, such as social media platforms, to enhance our understanding of our customers and improve our products.

3. How do we use your personal data?

At Prism Innovations Limited, t/a BackBliss, we use personal data for a variety of purposes, including:

  • To provide and improve our products: We use personal data to process orders, fulfill requests, and respond to customer inquiries. We may also use personal data to personalize your experience and recommend products or services that may be of interest to you.
  • To communicate with you: We may use your personal data to send you newsletters, promotional materials, or other communications related to our products. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
  • To process transactions: We use personal data to process payments and prevent fraud.
  • To comply with legal obligations: We may use personal data as required by law, such as for tax and accounting purposes.

We will only use your personal data for the purposes for which it was collected, or for a compatible purpose if necessary. We will not sell or rent your personal data to third parties for their own marketing purposes without your consent.

4. Who do we share your personal data with?

At Prism Innovations Limited, t/a BackBliss, we may share your personal data with the following categories of recipients:

  • Service providers: We may share your personal data with third-party service providers who help us provide our products, such as payment processors, shipping companies, and web hosting providers. These service providers are only permitted to use your personal data for the purpose of providing the requested service.
  • Partners: We may share your personal data with partners who offer products or services that may be of interest to you. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.
  • Legal obligations: We may share your personal data as required by law, such as in response to a subpoena or to protect the rights, property, or safety of Prism Innovations Limited, our customers, or the public.

We will not sell or rent your personal data to third parties for their own marketing purposes without your consent. We will only share your personal data with third parties as described in this privacy policy or with your express consent.

5. How do we protect your personal data?

At Prism Innovations Limited, t/a BackBliss, we take the protection of your personal data seriously and have implemented appropriate technical and organizational measures to secure your personal data from unauthorized access, use, or disclosure.

Some of the measures we use to protect your personal data include:

  • Encryption: We use encryption to protect your personal data while it is in transit, such as when you make a purchase on our website or app.
  • Secure servers: We store your personal data on secure servers that are protected by firewalls and other security measures.
  • Access controls: We restrict access to your personal data to only those employees, contractors, and service providers who need access to perform their job duties. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Despite these measures, it is important to note that no system is completely secure. We encourage you to protect your personal data by using strong passwords, not sharing your login credentials, and logging out of your account when using shared devices.

If we become aware of a data breach that may affect your personal data, we will promptly investigate and notify you and any relevant authorities as required by law.

6. How long do we retain your personal data?

At Prism Innovations Limited, t/a BackBliss, we retain personal data for as long as it is necessary to fulfill the purposes for which it was collected, unless otherwise required by law.

When determining the appropriate retention period for personal data, we take into account the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, and the purposes for which we process your personal data.

For example, we may retain your personal data for the following periods:

  • Personal data collected for the purpose of completing a transaction: We may retain this personal data for the duration of the transaction and for a period of time thereafter to comply with legal and regulatory requirements.
  • Personal data collected for marketing purposes: We will retain this personal data until you opt out of receiving marketing communications or until it is no longer necessary to retain the data for the purpose of marketing.

We will securely delete or anonymize your personal data when it is no longer needed for the purposes for which it was collected.

You can request that we delete your personal data at any time by contacting us using the information provided in the “How to Contact Us” section of this policy. Please note that we may not be able to fulfill your request if we are required to retain your personal data for legal or regulatory purposes.

7. Your rights

As a user of our products, you have certain rights in relation to your personal data. These rights include:

  • The right to access: You have the right to request access to your personal data and to receive a copy of your personal data that we hold.
  • The right to rectification: If you believe that your personal data is inaccurate or incomplete, you have the right to request that we correct or update your personal data.
  • The right to erasure: In certain circumstances, you have the right to request that we delete your personal data.
  • The right to restrict processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data.
  • The right to object to processing: In certain circumstances, you have the right to object to the processing of your personal data, including the right to object to marketing.
  • The right to data portability: In certain circumstances, you have the right to request that we transfer your personal data to another organization.

You can exercise your rights by contacting us using the information provided in the “How to Contact Us” section of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Please note that there may be certain limitations on your rights, and we may not be able to fulfill your request if it is deemed unreasonable or if we are required to retain your personal data for legal or regulatory purposes.

8. Changes to our privacy policy

At Prism Innovations Limited, t/a BackBliss, we may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We encourage you to review our privacy policy periodically to stay informed about how we are protecting your personal data.

If we make material changes to this privacy policy, we will provide notice of the changes through our website or other means, such as email. We encourage you to review the updated privacy policy carefully. Your continued use of our website or services after the effective date of the updated privacy policy constitutes your acceptance of the updated policy.

If you do not agree to the updated privacy policy, you should stop using our website and contact us to request that we delete your personal data.

9. How to contact us

If you have any questions or concerns about our privacy practices, or if you would like to exercise your rights as described in this privacy policy, please contact us using the following information:

Prism Innovations Limited t/a BackBliss

Email: hello@backbliss.com

Phone: +44  (7747) 032002

We will do our best to respond to your inquiry asap.

You also have the right to file a complaint with the relevant regulatory authority if you believe that we have not handled your personal data in accordance with applicable law. The contact details for the relevant regulatory authority can be found on their website.

10. How to file a complaint

If you believe that Prism Innovations Limited, t/a BackBliss, has not handled your personal data in accordance with this privacy policy or applicable law, you have the right to file a complaint with the relevant regulatory authority.

To file a complaint, please contact the relevant regulatory authority using the contact information provided on their website.

We take all complaints seriously and will work with the regulatory authority to resolve any issues to the satisfaction of all parties involved.

If you have any other concerns or questions about our privacy practices, please don’t hesitate to contact us using the information provided in the “How to Contact Us” section of this policy. We will do our best to address your concerns and answer any questions you may have.

 

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