100% Satisfaction Guarantee
As the inventor of this product, I want you to know that your satisfaction is my top priority. That’s why I offer a 100% satisfaction guarantee on all of our products. If for any reason you’re not completely happy with your purchase, just let me know and I’ll give you a full refund. No questions asked.
And if you receive a defective product, don’t worry! Just send me a message and I’ll replace the defective part free of charge. In some cases, I may ask you to send me a photo of the problem so I can take a look and figure out the best solution. But more often than not, I’ll just take your word for it. After all, I’m a small UK-based business and I take pride in giving personal attention to every issue that comes my way.
Cancellation & Returns
As the inventor of this product, I want to make sure that you feel confident and comfortable with your purchase. That’s why I want to let you know about the UK’s Distance Selling Regulations, which give you certain rights when shopping from a distance.
Basically, these regulations give you the freedom to cancel your order anytime from the moment you place it until seven working days after you receive it. And if you decide you don’t want the product after you’ve received it, no problem! As long as it’s new and unused, you can return it within 14 days for a full refund. Plus, if the return is due to our error or if you received an incorrect or defective item, we’ll even cover the return shipping costs. All you have to do is make sure to return it in its original packaging.
In the first instance, please get in touch with me (Caroline, I’m the product’s inventor) via a quick email or Whatsapp, so between us we can decide how best to handle this.
If you have any questions about this satisfaction guarantee, returns policy, or anything else, don’t hesitate to reach out. I’m always here to help and I’ll do my best to make sure you have a great experience with our products.
Thanks again for choosing BackBliss. I hope you love your purchase!